Privacy Policy
A. Personal Information You Provide
Name
Email address
Phone number
Mailing address
Service-related details (e.g., HVAC system info)
Payment information (if applicable
B. Information Collected Automatically
We may automatically collect certain information about your device and browsing behavior:
IP address
Browser type and version
Operating system
Pages visited and time spent on pages
Referring website
Device identifiers
Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
Provide, operate, and maintain our services
Process appointments, payments, and customer support requests
Respond to inquiries and communicate with you
Send promotional and service-related communications (you may opt out)
Improve website functionality and customer experience
Comply with legal obligations
3. Sharing Your Information
We do not sell your personal information. We may share your data in the following cases:
Service providers and contractors: We may share your information with third-party vendors who help us operate our business (e.g., scheduling platforms, marketing providers).
Legal requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities.
Business transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and store information. This helps us analyze usage patterns, remember user preferences, and deliver relevant content.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of the Site may not function properly.
5. Your Privacy Rights
A. Your Rights Under CCPA (for California residents)
You may have the right to:
Know what personal information we collect and how we use it
Request deletion of your personal data
Opt out of the sale of your data (we do not sell personal data)
Not be discriminated against for exercising your rights
To exercise any of these rights, please contact us at [insert contact email].
B. Your Rights Under GDPR (for EU residents)
If you are located in the EU or UK, you may have the right to:
Access, correct, or delete your personal information
Object to or restrict our processing
Data portability
Withdraw consent
6. Data Retention
We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
7. Security of Your Information
We implement reasonable physical, technical, and administrative safeguards to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure.
8. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or the content of such websites. Please review their privacy policies before providing personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights, please contact us:
Exco Heating and Cooling, LLC
[Excoheating@gmail.com]